According to different customer needs, RICHI
Service
RICHI One-Stop Service Process
In addition to being responsible for the quality of the machines, RICHI also attaches great importance to the customer experience. From the moment you contact us actively until the equipment is finally put into use, we will provide you with continuous and attentive support throughout the process.
Customized Solutions
In response to the customer’s requirements, our engineers will take into account all factors such as your production conditions, production capacity targets, and site size, and help you customize the most reasonable production plan. If there are any unsatisfactory aspects, you can negotiate and make adjustments at any time.
Equipment Manufacturing
The quality inspection results of the equipment are accumulated gradually during the manufacturing process. We have two intelligent large-scale factories, and during the manufacturing process, there will be multiple levels of checks. Our products also have international certifications such as European CE and Swiss SGS, and each piece of equipment delivered to you can withstand the test.
Factory Commissioning
The equipment being taken off the production line is only the first step. Making them operate stably is the standard of delivery. Our technicians will conduct tests section by section until each link can run smoothly. We can also provide practical training to teach you maintenance skills, allowing you to operate independently.
Global Distribution
To ensure that the products can be delivered smoothly to your hands, we have integrated many overseas logistics routes. Based on your location and delivery deadline requirements, we will match the most suitable logistics solution for you. From customs clearance cooperation to timely delivery, we will provide you with feedback on logistics information throughout the process.
After-Sales Guarantee
Each customer can enjoy a 12-month warranty. During this period, you can simply focus on production without any worries. If there are any non-human factor-related malfunctions, you can contact us for handling and resolution. For wear-prone parts such as ring dies and pressure rollers, if you want to replace them, you can also contact us for procurement. We can offer you the most favorable price.
Words alone are not enough to prove anything. Contact us to purchase the products you need, and you will be able to fully experience our service quality.
Other Services
In addition to the above, Ruiqi can also provide customers with other specific services. Please feel free to contact us if you have any needs.
Raw Material Trial Run
You can contact us to send your own raw materials (such as corn stalks, sawdust, etc.) to Ruiqi factory. Our engineers will use suitable models to conduct pelleting tests, checking key indicators such as the molding rate, hardness, and water resistance of the finished product. They will also record videos and issue a trial report to you.
Installation Guide
Many customers are not good at installing our machines, and the product manuals can be a bit dry. Don’t worry about that. If you need our services, we can send experienced engineers to help you install them, ensuring they match the drawings. We will also perform overall machine testing after installation.
Operation Training
Unlike typical simple startup demonstrations, we can provide customers with both theoretical and practical training. The main content includes: pre-start checks, techniques for replacing ring dies and pressure rollers, routine parameter adjustments, and troubleshooting common faults.
Regular Follow-Up Visits
Our work doesn’t end after the equipment is delivered. To better understand how our customers use it, our after-sales staff will proactively contact you regularly to inquire about the production line’s operating status, production capacity, and whether the machines are worn out. We will then use the feedback to improve subsequent products.
Core Competitiveness
Thoughtful service is just one of our advantages. Only with high-quality products can we attract more customers. Therefore, when designing and manufacturing the core granulation machines, we have devoted a lot of effort and possess many core competencies.
No one would like to see the equipment they spent a lot of money on break down shortly after being purchased. To avoid this problem, we used 304 stainless steel to construct the entire body of the pellet machine, and the paddles in the conditioning unit of the conditioning process were forged. The ring dies in the granulation chamber of the biomass pellet machine were made of 42CrMo alloy steel with carburizing treatment… and so on. The material of our products determines that they have strong wear resistance and can operate continuously and stably for a long time.
Sturdy and Durable
RICHI’s pellet machines use Siemens motors and gear transmission designs. Compared with traditional belt transmission, the transmission efficiency can be increased by about 8% – 10%, and the energy loss will be smaller. This means that with the same electricity consumption, you can achieve higher output. In the long run, you can save a lot of electricity costs.
High Efficiency and Energy Saving
Different customers have different pellet sizes, densities, and hardness requirements. Therefore, when designing the pellet machine, we reserved adjustment space. Whether it is the feeding rate, conditioning time, conditioning temperature, or the hole diameter of the ring mold, the compression ratio of the press roller, etc., they can all be flexibly adjusted by adjusting the parameters. This design enables one machine to meet the needs of different customers.
Flexible Selection
Our Pellet Plant Project
Below are several customer cases related to pellet processing in different fields. With our attentive accompaniment and service guidance, these customers have successfully started production and achieved returns.
Nigeria 5-8 T/H Chicken Manure Production Line
In 2024, an agricultural comprehensive enterprise owner from Nigeria contacted us, wanting to build a chicken manure pellet production line with an expected capacity of 5-8 tons/hour. There are many chicken farms in the client’s location, and the processing of chicken manure is quite difficult. The client intends to turn them into organic fertilizer and sell it to the surrounding plantations. We built a production line for him, including crushing, mixing, granulation, cooling, screening, and packaging sections, and also installed an odor removal system. The total investment of the pellet plant project was approximately 180,000 US dollars.
Vietnam 4-5 T/H Shrimp Feed Production Line
A shrimp feed processing factory in Vietnam entrusted us to design a shrimp feed pellet production line. The client’s raw materials mainly consist of fish meal, soybean meal, and flour. They have high requirements for the stability and water resistance of the pellets. After understanding the client’s needs, we configured a production line including ultra-micro pulverizer, three-pass conditioner pellet mill, and other key equipment. The produced pellets can remain in water for 4 hours without disintegrating.
Poland 4-6 T/H Rapeseed Straw Pellet Production Line
This client is a biomass energy company. They want to use the abundant rapeseed straw in the local area to make fuel pellets for small boilers. Due to the moisture content of the collected rapeseed straw being 20%-25%, it needs to be dried. However, due to the client’s limited site area, we designed a compact model, equipped with more wear-resistant ring dies and rollers. The produced pellets have good combustion effect. The client’s total investment amount is approximately 140,000 US dollars.
Project Experience
30+
Years
Countries and Regions Served
140+
Projects Delivered
2000+
Factory Area
100,000+
㎡
About Us
Henan RICHI Machinery Equipment Co., Ltd., established in 1995, primarily focuses on the research and development and manufacturing of feed machinery, biomass pelleting equipment, organic fertilizer pelleting equipment, and complete pelleting production lines. After more than 30 years of development, RICHI has become a professional pelleting machinery manufacturer. Our products are exported to over 140 countries and regions worldwide, earning the trust of customers both domestically and internationally.
Qualification Advantages
RICHI boasts numerous international authoritative certifications and patents, including ISO9001, CE, SGS, and TÜV. This means that the equipment you purchase can smoothly pass through customs and quality standards in various countries, with no customs clearance risks and compliant delivery. Choosing RICHI means choosing a guarantee of smooth global access and worry-free production.
FAQ
Based on the past customer demands, we have compiled some questions and answers. They might be helpful to you.
Can the equipment size be customized according to the size of my factory?
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Absolutely! Besides the size of your factory, we will also ask you to clarify the raw material situation, target production capacity, and finished product requirements, etc. Based on this information, we will comprehensively consider the suitable equipment model and on-site layout for you.
I don’t have the need to purchase equipment at the moment. I just want to inquire about technical issues, is that okay?
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Of course, we will treat every potential customer with enthusiasm. Even if you are just for preliminary understanding, we will seriously answer your questions. RICHI believes that a good partnership begins with every patient consultation and response.
I have no previous experience in granular production. Will you provide a formula or process guidance?
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Sure. We have interacted with over a thousand clients and accumulated a wealth of cases. We have witnessed various formula requirements and know what aspects clients value. We can recommend some basic formulas based on your production capacity, raw materials, and target, along with suggestions for key parameters such as temperature, moisture content, and die compression ratio during granulation.
What contents are included in your on-site training?
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We can provide equipment operation, parameter adjustment, daily inspection, maintenance knowledge, and basic fault troubleshooting. These are not difficult and will enable your staff to quickly get started.
I would like to purchase a small production line first and expand it later as needed. Can you support the upgrade of the production line?
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Yes. When we initially design the plan, we will reserve some expansion space for you. In the future, you only need to add or replace some equipment to achieve capacity improvement. You don’t have to rebuild the entire pellet production line from scratch. Don’t worry, we will provide the most cost-effective solution based on your needs.
